🛍️ Refund and Returns Policy

Organization: Kakwanga Islamic Relief Effective Date: 1st August 2025

Kakwanga Islamic Relief is committed to transparency, fairness, and customer satisfaction. This policy outlines the conditions under which refunds, returns, and exchanges are processed for goods and services provided by the organization.

1. 📅 Return Eligibility

You may return items within 30 days of purchase. After this period, we cannot offer a full refund or exchange.

To qualify for a return:

Items must be unused, in original condition, and in original packaging.
A receipt or proof of purchase is required.

2. 🚫 Non-Returnable Items

Certain items cannot be returned:

Perishable goods (e.g. food, flowers, newspapers, magazines)
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases

Additional non-returnable items:

Gift cards
Downloadable software
Select health and personal care items

3. 🧾 Partial Refunds

Partial refunds may be granted for:

Books with signs of use
Opened CDs, DVDs, software, or vinyl records
Items not in original condition or missing parts not due to our error
Items returned more than 30 days after delivery

4. 💳 Refund Process

Once your return is received and inspected:

You’ll receive an email confirming receipt.
We’ll notify you of approval or rejection.
Approved refunds are processed within 5–10 business days, credited to your original payment method.

5. ⏳ Late or Missing Refunds

If your refund hasn’t arrived:

Check your bank account.
Contact your credit card company—it may take time to post.
Contact your bank for processing delays.
If unresolved, email us at .

6. 🏷️ Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

7. 🔁 Exchanges

We replace items only if they are defective or damaged. To request an exchange:

Email
Send your item to: 📍 Kameruka, Budaka District, Eastern Uganda

8. 🎁 Gifts

If the item was marked as a gift and shipped directly to you:

You’ll receive a gift credit for the return value.
A gift certificate will be mailed once the item is received.

If the item was not marked as a gift or shipped to the gift giver:

The refund will be issued to the gift giver.

9. 📦 Shipping Returns

Return items to: 📍 Kameruka, Budaka District, Eastern Uganda

You are responsible for return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted.
For high-value items, consider trackable shipping or shipping insurance.

10. ⚖️ Legal Disclaimer

This policy may be updated without notice and is subject to applicable consumer protection laws in Uganda or your local jurisdiction.

11. 📞 Contact Information

For questions related to refunds and returns, please contact:

📍 Address: Kameruka, Budaka District, Eastern Uganda
📧 Email:
📞 Phone: +256 772 358 042 / +256 700 922 175
💬 WhatsApp: +256 700 922 175
🌍 Website:

$ Donation Amount:

Personal Info

First Name *

Last Name

Email Address *

Billing Details

Country *

Address 1 *

Address 2

City *

State *

Zip / Postal Code *

We deeply appreciate your interest in supporting our mission to uplift vulnerable communities in Kameruka, Budaka District. Your offline donation helps us provide clean water, education, food, and hope to orphans, widows, and families in need.

🖊️ Donate by Check

To make a donation by check, please follow these steps:

Write a check payable to: Kakwanga Islamic Relief
On the memo line, indicate: The purpose of your donation (e.g., “Water Project,” “Orphan Support,” or “General Fund”)
Send a photo or scan of your check to: 📧 kakwangaislamicrelief@gmail.com Or contact us via WhatsApp for drop-off or pickup arrangements: 📞 +256 700 922 175

💳 Donate via Bank Transfer

You can also donate directly to our bank account using the details below:

Organization Name: Kakwanga Islamic Relief
Bank Name: DFCU Bank
SWIFT Code: DFCUUGKA
Account Number: 01500013464646
Account Title: Kakwanga Islamic Relief
Branch: Mbale

Please notify us once your transfer is complete so we can confirm receipt and issue a donation acknowledgment.

📱 Mobile Money Donations (Uganda)

We also accept donations via mobile money:

MTN: +256 772 358 042
Airtel: +256 700 922 175
Name: Maganisa Latif (Chairperson & Founder)
Reference: Donation for [Program Name]

📩 Questions or Confirmation

For any inquiries or to confirm your donation, please contact: 📧 Email: kakwangaislamicrelief@gmail.com 📞 Phone: +256 700 922 175 / +256 772 358 042 👤 Chairperson: Maganisa Latif

Donation Total: $100.00